Currently there are delays across all mail and courier services. While we are not responsible for delivery after the couriers have received the package we will aim to keep you updated on any delays. 

Deliveries up to 2kg

We use Royal Mail 48 and 24 which aim to deliver items within this time frame on working days including Saturdays. This is not a guarantee but a target. You will be sent a reference number upon dispatch which will show if delivery has been attempted. 

Royal Mail will not class an item as lost or missing for 15 working days but please get in touch with us at: info@papercupcoffee.co.uk if your order has not been delivered within 7 working days of receiving your order email.

Deliveries over 2kg

We use APC trackable next business day delivery Monday to Friday, no weekend delivery. (note this is UK mainland only. All other areas 2 to 3 days)

Tracking information is will be emailed to you when we enter your shipping information into our APC system, you will also be sent this information by text message if you provide us with a mobile number. A delivery window should be sent to you on the morning of your delivery.

Subscriptions

Subscriptions are posted using Royal Mail 48, second class, they aim to deliver items the third working day after posting including Saturdays, with a small minority taking up to 7 working days. This is not a guarantee but a target.  

Royal Mail will not class an item as lost or missing for 15 working days but please get in touch with us at: info@papercupcoffee.co.uk if your order has not been delivered within 7 working days of receiving your order email.

At Papercup, we care just as much about making good coffee as we do about ensuring we keep our planet clean. Our duty as a business is to ensure we can produce great coffee from bean to cup in the most environmentally sustainable way.. 

We have employed the use of multiple sustainable materials and practices to ensure we do our part to keep the planet clean from production to consumption:

• Carboard Packaging: Wholesale & retail orders are exclusively shipped in recycled cardboard boxes & envelopes, all wrapped in paper tape which can be disposed of in general household recycling.
• Coffee Bags and Refill Discount: Our coffee beans themselves are available for purchase in Papercup branded fully recyclable LDPE4 Ziploc bags. We also offer a reuse discount for returning customers when they bring along their coffee bags or containers. 
• Biodegradable Bags: Additionally, customers also have the option for their coffee to be shipped in single-use fully biodegradable bags. 
• Take-away Food Packaging: We offer fully recycled and biodegradable sourced take-away packaging for all of our fresh cooked and bakery items.

Furthermore, through the use of local electric van and bike couriers, we can ensure all our local wholesale customers receive our coffee every week without contributing to carbon emissions. Our national deliveries are dispatched once a week in bulk with only one collection for everything, keeping the air clean and our footprint to a minimum. 

As our business evolves and we can introduce new sustainability elements we will be sure to update them here. 

Our goal is to provide you with best in customer service, the highest quality goods, and of course, delicious coffee. We want you to be happy with your Papercup experience, so we strive to make sure our return policies reflect that.

Whole Bean Coffee - Coffee is perishable and our whole beans are roasted to order, so we're unable to accept returns on coffee. But don't worry—we're here to help! If there was an error with your order, please contact us at: info@papercupcoffee.co.uk within 30 days of your purchase. 

Everything Else - If you are dissatisfied with your order in any way, don’t hesitate to reach out to our Customer Support team about a return or exchange within 30 days of purchase. It's easy—just email us at : info@papercupcoffee.co.uk